Customer Care Co-ordinator/Customer Relations Advisor

Customer Relations Advisor / Customer Care Coordinator

Are you passionate about delivering exceptional customer experiences in the housing sector?
Do you thrive in a collaborative environment where your efforts make a real difference?
If so, we've a fantastic opportunity here for a Customer Relations Advisor, based at my clients office in Rochdale.

The Employer:

My client are the North West regional division of a 5-Star PLC Housebuilder who work across the UK through various regional offices, delivering at the affordable end of the housing market, often targeting first time buyers and second-steppers with an affordable yet quality and high-spec build.

The role:

As a Customer Care/Relations Advisor, you will will play a pivotal role in ensuring the delivery of a 5-Star customer experience.

This role will see you working with the customer, around reported defects and snags in their new build homes and by liaising with the Customer Care Manager, on-site build teams, Customer Care Technicians and externally based sub-contractors ensure these issues are rectified in a speedy fashion yet with quality and customer satisfaction the ultimate priority.

You will:

* Efficiently manage all regional complaints, ensuring timely resolution and compliance with industry and internal group quality codes.
* Champion the customer journey, supporting the continuous drive to deliver 5-Star customer service.
* Handle inbound customer emails, calls and manage voicemail messages.
* Respond to all enquiries within SLAs and manage the Customer Care email inbox effectively.

The ideal candidate will:

* Have excellent customer relationship management skills, both online and face-to-face.
* Have strong communication skills, written and verbal, with a focus on customer service.
* Be proficient in Microsoft packages (Word, Excel, PowerPoint, Outlook).
* Have previous experience in a customer service role in the housing sector.
* Be able to work collaboratively in a team environment.
* Preferably have previous understanding and appreciation of build methods, NHQC, and customer service practices.

Package Highlights:

* Competitive salary of between £23,000 and £28,000 (DOE).
* Holidays: enjoy 26 days per annum, plus bank holidays.
* Discretionary Bonus Scheme: Recognizing contributions with bonuses.
* Holiday Buy Back Scheme: Flexibility to manage time off.
* Company Pension Scheme: Secure your future with a pension plan.
* Private Medical Insurance Scheme: Comprehensive healthcare coverage.